Frequently asked questions

Something you're wondering about?

Jepp! Vi bruker ingen ingredienser som er testet på dyr, stammer fra dyr, eller er utvunnet fra dyr.
One question we often get is: “Why remove the water from the product just to add it back later?”

The answer is simple: liquid hand soap typically contains up to 95% water.
That makes it bulky and heavy – which increases emissions during transport, and means you end up paying for unnecessary shipping and packaging.

Elico’s lightweight refill tablets reduce both volume and weight by up to 98%, significantly lowering carbon emissions and reducing the need for single-use plastic and excess packaging. On top of that, you can store a whole year’s worth of soap in a single drawer ✨
Absolutely! Our soaps work with any dispenser that has a foam pump. Unfortunately, a regular soap dispenser will not work.

We recommend using Elico products within 24 months.
Once a tablet has been dissolved in water, the soap should ideally be used within 3 months for the best experience.
98% of the ingredients in Elico refills are naturally sourced.
Citric acid – Balances pH levels. Natural preservative and fragrance component.
Source: Citrus fruits
Sodium benzoate – Prevents bacterial growth.
Source: Sodium hydroxide and benzoic acid
Sodium Dodecyl Sulfate – Creates a fluffy foam.
Source: Derived from coconut
Sodium – Helps remove dirt from hands.
Source: Sodium carbonate
Sodium lauroyl glutamate – Cleanses through grease and grime.
Source: Derived from vegetables
Sodium C14-16 Olefin Sulfonate – Cleanses the skin.
Source: Sodium alkene sulfonates and sodium hydroxyalkane sulfonates
Polyethylene glycol – Binds the tablet together.
Source: Oils
Disodium EDTA – Controls the viscosity of the soap.
Source: Derived from salts
Fragrance – Not included in the unscented refills
For a rich and silky smooth foaming soap, fill the dispenser up to the top of the "ELICO" logo.

We ship all orders from our warehouse in Stockholm, Sweden, and usually pack them within 1 business day of your purchase.
From there, delivery takes between 1–5 business days, no matter where in the world you are 🌍

If it’s been a while and your package hasn’t arrived, get in touch here – we’re happy to help!

If you’d like to return an item, simply contact us here and we’ll help you sort it out as smoothly as possible 💚

Absolutely! Our soaps work with any dispenser that has a foam pump. Unfortunately, a regular soap dispenser will not work.
En tablett räcker i genomsnitt i 4 veckor vid frekvent användning. Varje tablett ger 300 ml skummande handtvål och upp till 350 pumpningar.
For a rich and silky smooth foaming soap, fill the dispenser up to the top of the "ELICO" logo.

Yes! We do not use any ingredients that are tested on animals, derived from animals, or extracted from animal sources.
98% of the ingredients in Elico refills are naturally sourced.
Citric acid – Balances pH levels. Natural preservative and fragrance component.
Source: Citrus fruits
Sodium benzoate – Prevents bacterial growth.
Source: Sodium hydroxide and benzoic acid
Sodium Dodecyl Sulfate – Creates a fluffy foam.
Source: Derived from coconut
Sodium – Helps remove dirt from hands.
Source: Sodium carbonate
Sodium lauroyl glutamate – Cleanses through grease and grime.
Source: Derived from vegetables
Sodium C14-16 Olefin Sulfonate – Cleanses the skin.
Source: Sodium alkene sulfonates and sodium hydroxyalkane sulfonates
Polyethylene glycol – Binds the tablet together.
Source: Oils
Disodium EDTA – Controls the viscosity of the soap.
Source: Derived from salts
Fragrance – Not included in the unscented refills
The water temperature is the most important factor affecting the dissolution time of the hand soap tablet.
Recommendation: Use lukewarm water (~60°C / 140°F), and the tablet will dissolve in 10–20 minutes.
Cold water (~20°C / 68°F): Can take up to 40 minutes.
To speed up the dissolution, stir with a spoon.
Note: Do not use boiling water or shake the dispenser bottle while the tablet is dissolving. This can cause pressure buildup in the bottle, leading to spills.

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